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Frequently Asked Questions

What credit cards do you accept?
The Candlestick accepts Visa, Mastercard, American Express and The Discover Card.

Is this all the products you carry? Can I special order items?
No - and - yes! The Candlestick carries thousands of items not shown on our website. We will also place special orders for colors, styles and sizes which are not carried in our inventory. Returns or refunds are not available for special ordered merchandise.

How is my order shipped?
Your order is securely packed and shipped via UPS Standard Ground Service. UPS 3 Day, 2-Day or Overnight Service is available at the applicable rate if you would like your order expedited, or if you have a last minute purchase. All UPS orders are insured for a minimum of $100. If your order arrives damaged, save the packaging and call us immediately at 1-800-972-6777. UPS will make arrangements to pick-up the damaged merchandise and we will quickly replace your order! Orders to Canada and other international destinations will be shipped via United States Postal Service at the applicable rates.

Is my order secure?
You can rest assured that your online order is secure. Our site is hosted on a secure server that uses SSL (secure socket layer) to digitally encrypt all information you submit. You are more at risk of someone stealing your credit card number from a discarded receipt than from the internet.

Do you have a guarantee?
We want you to be happy with your candle order. All of our merchandise is of the very best quality and is guaranteed. Candles that have been lit cannot be returned.


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